What payment methods are accepted for my monthly subscription?
There are a few ways you can pay for your website, we accept:
• Monthly direct debit
• Recurring monthly card payments
• Cheque/BACS (Minimum of 6 months in advance)
We cannot accept cheque/BACS payment for anything less than 6 months.
I have changed bank account, how do I update my Direct Debit?
You can call the finance team at Head Office on 01803 407 470 who will cancel your current Direct Debit and set up the new one over the phone. Alternatively you can email email@example.com, who will then email you a payment link to complete a new Direct Debit mandate.
We need to allow 10 working days before a payment can go through on the new Direct Debit due to the Direct Debit Regulations. If the 10 day period does not make it possible to collect the payment for that month, we will require a card payment which will need to be completed on the payment link.
I no longer need my website, who do I contact?
If you no longer require your it’seeze website, you will need to complete our online cancellation form. It is available from your local consultant. If you do not have a local consultant, please email firstname.lastname@example.org.
Our finance team will get in touch within 2 working days of submitting your “cancellation form”.
Please note that should you decide to cancel your website before the minimum term of your contract, all remaining payments will become due immediately.