This guide is for the Windows and Mac program Microsoft Outlook 2013. 

Before following the below step by step guide, please find the email sent to you which contains your email settings. 

Step by Step Guide 

In Outlook, click the File tab from the main menu.

Make sure info is selected from the left menu and click Add Account.

Select Manual setup or additional server types and click Next.

Select POP or IMAP and click Next.

Fill in your account details.  

Your Name: your name as you wish it to appear on outgoing email messages 

E-mail Address: your email address 

Account Type: select POP3 from the drop down list 

Incoming mail server: mail.[your domain] or mail2.[your domain] (e.g.

Outgoing mail server (SMTP): smtp.[your domain] or smtp2.[your domain] (e.g.

User Name: your email address 

Password: your email address password (found in the email we sent you with the subject line 'Webmail / IMAP - [Your company name]')  

When you have entered the relevant details, click More Settings.

Click the Outgoing server tab and select the checkbox My outgoing server (SMTP) requires authentication.  

Ensure the radial button Use same settings as my incoming mail server is also selected.

Click the Advanced tab.  

Set the Incoming server port number to 110 and deselect the checkbox labelled 'This server requires an encrypted connection (SSL)'.

Set the Outgoing server port number to 25 and select the encrypted connection as None.

Click OK and then click Next.

Outlook will now test the settings you've entered.  

If correct, click Close and then click Finish in the following window.