Applicable Packages
Lite Plus Max Shop

You can change settings for e-mails sent out by the shop by clicking Settings in the shop admin panel menu and then clicking E-mails.


The shop sends you a notification e-mail when an order is placed. If you use stock control you will also be notified when the stock level for a product falls below the limit you have set. If you require customer accounts to be approved you will also be notified when a potential customer applies for an account.

Your e-mail address

This is the e-mail address that will be notified.

E-mails to customers

Customers are sent an e-mail when they place an order, and will receive additional e-mails if you update the order and choose to inform them.

Contact e-mail address

The address that customers can contact about their order. When a customer replies to an order confirmation e-mail, they will reply to this address.

Order confirmation

These settings affect the confirmation e-mail that is sent to the customer after they place an order.

BCC e-mail address

This e-mail address will be sent a blind carbon copy (BCC) of the order confirmation e-mail. This e-mail address will not be visible to the customer. This can be used for review services such as Trustpilot, which use this method to know when to send review invitations. Note that you will receive a separate notification when an order is placed, so you do not need to enter your own e-mail address here.

Tax invoice

If you have entered your tax registration number on the business details settings page, this setting lets you automatically attach a tax invoice to the order confirmation e-mail as a PDF file.

Order confirmation e-mail text

This is the template for the order confirmation e-mail that is sent to the customer. The template can include various special strings, listed below the text field, which are substituted with details of the order.